Twilio Service Issues Impacting Outbound Calling in Copilot

Incident Report for Supermove

Resolved

This incident has been resolved.

Posted Mar 31, 2025 - 14:28 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 31, 2025 - 12:58 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 31, 2025 - 11:36 PDT

Investigating

We are currently aware of an issue affecting select outbound calling functions within our Copilot tool. This is due to a service disruption on Twilio’s end, and we are actively working with their team to monitor updates and assist in resolution. Our team is closely following Twilio’s progress, and we will provide updates here as more information becomes available.

Posted Mar 31, 2025 - 10:16 PDT

This incident affected: AI Copilot and Additional Services (Twilio (Phone & SMS)).