System Latency & Processing Delays

Incident Report for Supermove

Resolved

This incident has been resolved.

Posted Apr 18, 2023 - 13:58 PDT

Monitoring

A fix has been implemented and we are monitoring the results. We will continue to provide updates as we have them.

Posted Apr 18, 2023 - 13:14 PDT

Investigating

Our data processing infrastructure is running behind which is causing the Supermove System to lag in both the Office App and Crew App. No data has been lost or compromised, and the system should be caught up shortly.

Posted Apr 18, 2023 - 12:37 PDT

This incident affected: Office App, Crew App, and API.