The issue impacting the Reports feature in Supermove has now been fully resolved. Our reporting provider, Explo, has restored services, and all reporting functionality should now be operating as expected.
Posted Jun 11, 2025 - 06:59 PDT
Update
While Explo has not officially declared the incident resolved, our internal logs and metrics indicate that reporting services are currently stable. We will continue to monitor closely and provide updates if anything changes.
Posted Jun 10, 2025 - 17:26 PDT
Monitoring
The Reports feature in Supermove is beginning to recover following remediation efforts by our reporting provider, Explo, and their cloud provider, Heroku. Some functionality has returned, but service is not yet fully stable.
We’re continuing to monitor closely and will provide another update once the issue is fully resolved.
Posted Jun 10, 2025 - 15:39 PDT
Update
Access to Reports in Supermove is still down as our third-party reporting provider, Explo, continues to experience a system-wide outage. Our team is closely tracking their progress toward resolution. For the latest updates directly from Explo, please visit: https://status.explo.co/incidents/zlcp9h4pwxhy
Posted Jun 10, 2025 - 12:49 PDT
Update
The Reports feature in Supermove remains unavailable due to an ongoing outage with our reporting provider, Explo. We are actively monitoring their updates and will share more information as it becomes available. Thank you for your continued patience.
Posted Jun 10, 2025 - 10:56 PDT
Identified
We are currently experiencing an issue impacting the Reports in Supermove. Our reporting provider, Explo, has identified the cause as a system-wide outage related to their cloud provider, Heroku. Their team is actively monitoring the situation, and we will continue to share updates here as more information becomes available.
Posted Jun 10, 2025 - 07:03 PDT
This incident affected: Additional Services (Reports).