Cloud Service Outage Impacting Payments, Reporting, and Voice Agents

Incident Report for Supermove

Resolved

This incident has been resolved.

Posted Nov 18, 2025 - 11:07 PST

Monitoring

Cloudflare has implemented a fix, and we are monitoring the results. We will continue to provide updates as we have them.

Posted Nov 18, 2025 - 10:38 PST

Identified

We’ve identified an issue affecting several Supermove product areas due to a third-party outage with one of our infrastructure providers, Cloudflare. This is causing degraded or unavailable functionality in payments, reporting, and Voice Agent services, with some features loading intermittently and others failing to load entirely.

A fix is being implemented as services begin to recover. Our team is actively monitoring the upstream outage, and we will continue to provide updates as we have them.

Posted Nov 18, 2025 - 07:38 PST

This incident affected: AI Copilot and Additional Services (Payment Integrations, Reports).